TRIM Kickstart is exactly what it sounds like, a quick way to sort out these issues and get started on the journey towards service management. For two days, we go through the various elements contained in the model TRIM, and for each part the instructor leads you through an exercise where you get to think about how you work today and if there is anything that needs improvement.
We are combining education with practical work throughout the workshop so that you directly can connect the theory to the reality in your work situation. After all the parts are done, we prioritize all the activities that has come up during the work together.
At the end of the workshop we define specific outcomes for the activities that are considered most important, that can be used in a future project. The final product of the workshop will be a report that shows your current situation, the main improvement activities including the expected effects and an estimate of the time needed for implementation. Also, you have increased your skills in IT Service Management.
Before the workshop, we conduct a meeting to hear about your goals of the workshop and if there are any special conditions that should be taken into consideration. This meeting will also provide the workshop leader a chance to get acquainted with your situation with the aim to make the workshop as productive as possible.
Workshop Day 1
- Basics of IT Service Management and TRIM
- The strategic level in TRIM:
- Strategy phase of the processes
- Exercise and GAP analysis of the strategy phase
- The tactical level in the TRIM Part 1:
- Relationship phase with the processes
- Exercise and GAP analysis of the relationship phase
Workshop Day 2
- The tactical level in the TRIM Part 2:
- Transition phase with the processes
- Exercise and GAP analysis of transition
- The operational level of TRIM:
- Service desk, technical management and application management
- Operational phase of the processes
- Exercise and GAP analysis of operation
- Clarification of the activities
- Summary and review
After the workshop, the workshop leader puts together a report that summarizes the workshop. The report also includes a time estimate and a recommended approach for the implementation of activities based on experience. When the report is complete, a meeting is scheduled to examine the results and to answer questions.