ITIL Foundation

The purpose of the course is to ensure that students gain an understanding of the IT processes than manage IT services from their concept stage through design and development and safely into a production environment. In ITIL these stages are known as: Service Strategy; Service Design; Service Transition; and Service Operation. Students will also appreciate the concept of continual service improvement and quality control.

Length 3 days
Target group This course is for those who are involved in the delivery of IT services and need an understanding of best practice in IT Service Management.
Exam Student must pass a 60 minute, 40 question closed book multiple choice, examination with a passing score of 65% in order to receive this certification.
Prerequisites Candidates wishing to be trained and pass the exam for this qualification should have a general awareness of IT and appreciation of their own business environment.

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