Price: 17 450 SEK
The purpose of the course is to ensure that students gain an understanding of the IT processes than manage IT services from their concept stage through design and development and safely into a production environment. In ITIL these stages are known as: Service Strategy; Service Design; Service Transition; and Service Operation. Students will also appreciate the concept of continual service improvement and quality control.
This course is for those who are involved in the delivery of IT services and need an understanding of best practice in IT Service Management.